Last updated: August 2026
We recommend reviewing the size guide and product details carefully before placing your order, since we're unable to offer a return, refund, or exchange outside of the two cases below.
We replace a product, free of charge, only in these two cases:
Outside of these two cases, we are unable to offer a return, refund, or exchange.
Contact us within 48 hours of delivery at support@louispolo.in with your order number and clear photos of the damage. Once verified, we will arrange a replacement at no additional cost, including pickup and reshipping.
Email support@louispolo.in with your order number or invoice, and photos of the defect. Our team will confirm whether it qualifies as a manufacturing defect under warranty (see the Warranty section on the product's page for coverage and duration) and, if approved, arrange a replacement at no additional cost. Keep your invoice — it's required to process any warranty claim.
Warranty does not cover damage from misuse, accidents, unauthorised repairs, or normal wear and tear (scuffs, fading, worn wheels or zippers over time).
Once a claim is approved, we arrange pickup of the original product (where applicable) and ship the replacement to the same address. There is no charge to you for either. If the exact product/colour/size is no longer available, we will offer the closest equivalent or, only in that case, a refund to your original payment method.
For any questions about a replacement claim, email support@louispolo.in or call +91-89287 89287. We aim to respond within 2 business days.
Louispolo Fashion India Private Limited
4, Floor 1, 11 Roosevelt House, Annexe Tulloch Road, Regal Cinema, Colaba, Mumbai, Maharashtra 400001, India
